Customer Support for Navtech's Crew Planning Solutions is provided from Navtech's headquarters in Waterloo, Canada.
Support includes information and assistance on issues related to product features and functions, service availability, and assistance in determining why the product may not be performing as you expected.
A support representative is available 24x7x365. When you report an issue, you are provided with a unique tracking number, your issue is evaluated, and it is assigned a severity level. Work begins immediately to resolve the situation. Non-critical escalations occur within normal EST business hours. Critical escalations occur immediately.
NEW Support Request Form
Use this form to submit a request directly to our Canadian support team