Customer Support for Navtech Flight Plan (NFP), Dispatch Pro, as well as support for Weather & NOTAM Services is provided from Navtech's headquarters in Waterloo, Canada.
Support includes information and assistance on issues related to product features and functions, service availability, and assistance in determining why the product may not be performing as you expected.
A support representative is available 24x7x365. When you report an issue, you are provided with a unique tracking number, your issue is evaluated, and it is assigned a severity level. Work begins immediately to resolve the situation. Non-critical escalations occur within normal EST business hours. Critical escalations occur immediately.
Customer Support - Waterloo
tel: +1 519 747 0616
fax: +1 519 747 1827
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NEW Support Request Form
Use this form to submit a request directly to our Canadian support team